Privacy Policy
Effective Date: 1/1/25
Caring Heart And Hand ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or interact with us via SMS or other communications.
1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, email address, phone number, and any other information you submit to us.
Communication Data: SMS and email logs, including timestamps of opt-ins, message history, and interaction records.
Technical Information: IP address, browser type, device information, and website usage data.
Consent Records: Documentation of your agreement to receive SMS messages, including date/time of opt-in via checkbox on form.
2. How We Use Your Information
We use your information to:
Provide services and respond to inquiries
Send appointment reminders, alerts, and helpful messages
Improve our website and services
Comply with carrier regulations and messaging requirements
Prevent fraud and ensure legal compliance
3. SMS Communication & Consent
By opting in via checkbox on our forms, you agree to receive SMS communications from us. These may include appointment reminders, alerts, or helpful updates. Message frequency varies by user and activity. Standard messaging and data rates may apply.
To opt out at any time, reply STOP to any SMS.
For help, reply HELP or contact us at 2039694304 or [email protected].
4. Data Sharing & Disclosure
We do not sell or rent your personal data. However, we may share it with:
SMS Providers & Platforms: such as Twilio, for A2P-compliant message delivery.
Service Providers: who assist in website hosting, marketing, or analytics.
Legal Authorities: if required to comply with applicable laws or to protect rights and safety.
5. Data Retention
We retain personal information for a reasonable period necessary to fulfill the purposes outlined in this policy. If you request data deletion, we will honor that request unless we are legally required to retain it.
6. Your Rights
You have the right to:
Access or update your personal information
Withdraw SMS consent at any time
Request deletion of your data
To exercise any of these rights, contact us at [email protected] or call 2039694304.
7. Cookies & Tracking
Our website may use cookies and other tracking technologies to improve functionality and analyze usage. You can adjust cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted here with an updated effective date.